Return policy

Returns and Refund Policy

Last updated: 12 July 2026

At ELEVATE CO., we want you to be confident in every purchase. Please review the following policy before submitting a return or exchange request.

Change-of-Mind Returns

We accept change-of-mind return requests made within 7 days of the order being delivered.

To qualify for a return, the item must be:

Unworn, unwashed and unused
Free from marks, stains, odours, hair and damage
Returned with all original tags attached
Returned in its original packaging
Accompanied by valid proof of purchase

Items that do not meet these conditions may be refused and returned to the customer.

Approved change-of-mind returns may be issued as:

An exchange, subject to availability
Store credit
A refund to the original payment method

Please contact us before returning an item. Returns sent without approval may not be accepted.

How to Request a Return

To request a return, contact us at elevate.c.apparel@gmail.com within 7 days of receiving your order.

Please include:

Your full name
Your order number
The item you wish to return
The reason for the return
Clear photographs if the item is faulty, damaged or incorrect

Once your return has been approved, we will provide the return instructions and return address.

Do not send your item back to the address shown on the original parcel unless we have instructed you to do so.

Return Shipping

For change-of-mind returns, customers are responsible for return postage costs.

We recommend using a tracked postal service, as ELEVATE CO. is not responsible for returned parcels that are lost, damaged or incorrectly delivered.

Original shipping charges are not refundable for change-of-mind returns.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, ELEVATE CO. will cover reasonable return-shipping costs where required.

Exchanges

Exchanges are subject to product and size availability.

We cannot guarantee that your preferred replacement item will remain available while your return is in transit. Where the requested item is unavailable, we may offer store credit or a refund, depending on the circumstances.

Customers are responsible for return postage and any applicable replacement-delivery costs for change-of-mind exchanges.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us promptly if your item is faulty, damaged during delivery or different from what you ordered. Include your order number and clear photographs showing the issue.

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Depending on the nature of the issue, you may be entitled to a repair, replacement, refund or another appropriate remedy. Your rights under Australian Consumer Law are not limited by the return periods stated in this policy.

Normal wear and tear, accidental damage, misuse, incorrect washing, failure to follow care instructions or damage caused after delivery may not be considered manufacturing faults.

Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

ELEVATE CO. is not responsible for delays caused by banks, payment processors or financial institutions after the refund has been issued.

Sale and Promotional Items

Unless faulty or otherwise covered by Australian Consumer Law, items marked as final sale cannot be returned for a change of mind.

Other discounted or promotional items may be eligible for an exchange or store credit within the standard return period, provided they meet all return conditions.

Any final-sale condition will be clearly displayed on the relevant product page before purchase.

Gift Cards

Gift cards cannot be returned, exchanged for cash or refunded for a change of mind, except where required by law.

Order Cancellations

We cannot guarantee that an order can be changed or cancelled after it has been placed. Once an order has been processed, packed or dispatched, the standard return process will apply.

Refused and Unclaimed Deliveries

Customers are responsible for providing complete and accurate delivery information.

If an order is returned to us because it was refused, unclaimed or sent to an incorrect address supplied by the customer, any additional delivery costs may be deducted from the refund or charged before the order is resent.

For return, refund or exchange enquiries, contact:

ELEVATE CO.
Email: elevate.c.apparel@Gmail.com
Location: Sydney, NSW, Australia