Returns and Refund Policy

Last updated: 12 July 2026

At ELEVATE CO., we want you to be confident in every purchase. Please review the following policy before submitting a return or exchange request.

Change-of-Mind Returns

We accept change-of-mind return requests made within 7 days of the order being delivered.

To qualify for a return, the item must be:

• Unworn, unwashed and unused
• Free from marks, stains, odours, hair and damage
• Returned with all original tags attached
• Returned in its original packaging
• Accompanied by valid proof of purchase

Items that do not meet these conditions may be refused and returned to the customer.

Approved change-of-mind returns may be issued as:

• An exchange, subject to availability
• Store credit
• A refund to the original payment method

Please contact us before returning an item. Returns sent without approval may not be accepted.

How to Request a Return

To request a return, contact us at elevate.c.apparel@gmail.com within 7 days of receiving your order.

Please include:

• Your full name
• Your order number
• The item you wish to return
• The reason for the return
• Clear photographs if the item is faulty, damaged or incorrect

Once your return has been approved, we will provide the return instructions and return address.

Do not send your item back to the address shown on the original parcel unless we have instructed you to do so.

Return Shipping

For change-of-mind returns, customers are responsible for return postage costs.

We recommend using a tracked postal service, as ELEVATE CO. is not responsible for returned parcels that are lost, damaged or incorrectly delivered.

Original shipping charges are not refundable for change-of-mind returns.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, ELEVATE CO. will cover reasonable return-shipping costs where required.

Exchanges

Exchanges are subject to product and size availability.

We cannot guarantee that your preferred replacement item will remain available while your return is in transit. Where the requested item is unavailable, we may offer store credit or a refund, depending on the circumstances.

Customers are responsible for return postage and any applicable replacement-delivery costs for change-of-mind exchanges.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us promptly if your item is faulty, damaged during delivery or different from what you ordered. Include your order number and clear photographs showing the issue.

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Depending on the nature of the issue, you may be entitled to a repair, replacement, refund or another appropriate remedy. Your rights under Australian Consumer Law are not limited by the return periods stated in this policy.

Normal wear and tear, accidental damage, misuse, incorrect washing, failure to follow care instructions or damage caused after delivery may not be considered manufacturing faults.

Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

ELEVATE CO. is not responsible for delays caused by banks, payment processors or financial institutions after the refund has been issued.

Sale and Promotional Items

Unless faulty or otherwise covered by Australian Consumer Law, items marked as final sale cannot be returned for a change of mind.

Other discounted or promotional items may be eligible for an exchange or store credit within the standard return period, provided they meet all return conditions.

Any final-sale condition will be clearly displayed on the relevant product page before purchase.

Gift Cards

Gift cards cannot be returned, exchanged for cash or refunded for a change of mind, except where required by law.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order.

We cannot guarantee that an order can be changed or cancelled after it has been placed. Once an order has been processed, packed or dispatched, the standard return process will apply.

Refused and Unclaimed Deliveries

Customers are responsible for providing complete and accurate delivery information.

If an order is returned to us because it was refused, unclaimed or sent to an incorrect address supplied by the customer, any additional delivery costs may be deducted from the refund or charged before the order is resent.

Contact Us

For return, refund or exchange enquiries, contact:

ELEVATE CO.
Email: elevate.c.apparel@Gmail.com
Location: Sydney, NSW, Australia 

About Us

At ELEVATE CO., we don’t just make clothing — we design pieces that shape how you show up in the world.

Built for those who move with intention, our approach goes beyond trends. We focus on precision, restraint, and purpose — creating refined essentials that balance clean design with elevated construction. Every detail is considered, every piece is deliberate, and nothing is added without reason.

What sets ELEVATE CO. apart is our commitment to clarity over noise. In a space crowded with fast fashion and fleeting styles, we create garments that hold their ground — versatile, enduring, and designed to evolve with you. Our collections are made for individuals who value consistency, confidence, and quiet distinction.

This isn’t about chasing attention. It’s about setting a standard.

ELEVATE CO. is for those who expect more from what they wear — and from themselves.

This is ELEVATE CO.

Privacy Policy

Last updated: 12 July 2026

ELEVATE CO. respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing our products or communicating with us.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information including:

• Your full name
• Email address
• Phone number
• Billing and delivery address
• Order and transaction information
• Payment-related information
• Account login information
• Communications and customer-support enquiries
• Product preferences and marketing preferences
• Website activity, browser type, device information and IP address
• Information collected through cookies and similar technologies

Payment information is generally processed securely by our payment providers. We may not directly store your complete payment-card details.

2. How We Collect Information

We may collect personal information when you:

• Purchase or attempt to purchase a product
• Create an account
• Subscribe to our emails or marketing communications
• Complete a website form
• Contact our customer-support team
• Enter a promotion, giveaway or competition
• Browse or interact with our website
• Engage with our advertisements or social-media accounts

We may also receive information from service providers such as Shopify, payment processors, delivery companies, analytics platforms, advertising platforms and social-media services.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Take and verify payments
• Arrange shipping, delivery, returns and exchanges
• Communicate with you about your purchases
• Provide customer support
• Manage your customer account
• Detect and prevent fraud or unauthorised activity
• Improve our website, products and customer experience
• Analyse website traffic and customer behaviour
• Personalise content and advertising
• Send promotional emails or messages where you have provided consent or where otherwise permitted by law
• Comply with legal, accounting and regulatory obligations
• Protect our legal rights, customers and business

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email or contacting us.

4. Shopify

Our online store is hosted through Shopify.

Shopify provides the ecommerce platform that allows us to display and sell our products. Shopify may process personal information to provide its services, operate checkout functions, detect fraud, improve its platform and support merchants and customers.

Shopify may process or store information in countries outside Australia in accordance with its own privacy practices.

5. Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

• Shopify and ecommerce technology providers
• Payment processors and financial institutions
• Delivery, courier and fulfilment providers
• Website hosting and information-technology providers
• Email and SMS marketing providers
• Analytics and advertising platforms
• Customer-support platforms
• Accountants, lawyers, insurers and professional advisers
• Government agencies, regulators or law-enforcement authorities where required by law

We do not sell your personal information for money.

Some advertising technologies may involve sharing identifiers or website-activity information with advertising partners to measure campaigns or show relevant advertisements. Where required, we will provide appropriate privacy choices or obtain consent.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to:

• Keep the website functioning properly
• Remember your preferences
• Maintain your shopping cart
• Understand website usage
• Measure advertising performance
• Prevent fraud
• Provide personalised content or advertising

You can manage cookies through your browser settings. Blocking certain cookies may affect how some parts of the website function.

Where required by applicable law, we may provide a cookie-consent tool that allows you to manage non-essential cookies.

7. Overseas Disclosure

Some of our service providers may process or store personal information outside Australia.

The countries involved may vary depending on the providers we use and their data-processing locations. These providers may include Shopify, payment processors, marketing platforms, analytics providers and cloud-hosting services.

Where required, we take reasonable steps to ensure overseas service providers handle personal information appropriately.

8. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account password and login information confidential.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions and provide our services
• Maintain business and accounting records
• Resolve disputes
• Prevent fraud
• Enforce our agreements
• Meet legal, tax and regulatory obligations

When personal information is no longer required, we may delete, destroy or de-identify it where appropriate.

10. Access and Correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

To submit a request, contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before processing your request. In limited circumstances, we may refuse access where permitted by law and will explain the reason where required.

11. Marketing Communications

With your consent or where permitted by law, we may send you information about:

• New products
• Collection releases
• Promotions
• Restocks
• Special offers
• Events and brand updates

You can withdraw your consent at any time by using the unsubscribe option provided in the communication or contacting us directly.

Transactional messages concerning an existing order may still be sent after you unsubscribe from promotional marketing.

12. Children’s Privacy

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us without permission, please contact us so we can review and remove it where appropriate.

13. Third-Party Websites

Our website may contain links to third-party websites, applications or social-media platforms.

We are not responsible for the privacy practices, security or content of those third parties. You should review their privacy policies before providing personal information.

14. Complaints

If you have a question or complaint about how we handle your personal information, contact us using the details below.

Please provide enough information for us to understand and investigate your concern. We will aim to respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies, you may be entitled to contact the Office of the Australian Information Commissioner.

15. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our business, website, service providers, technology or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically.

16. Contact Us

For questions, privacy requests or complaints, contact:

ELEVATE CO.

Email: elevate.c.apparel@gmail.com
Country: Australia

ELEVATE CO. Hoodie Size Guide

Our hoodies are designed with a relaxed, oversized unisex fit. For the best fit, compare the measurements below with a hoodie you already own.

How to Measure

Chest Width: Measure straight across the garment from underarm to underarm.

Body Length: Measure from the highest point of the shoulder down to the bottom hem.

Shoulder Width: Measure straight across the back from one shoulder seam to the other.

Sleeve Length: Measure from the shoulder seam to the end of the cuff.

Hem Width: Measure straight across the bottom hem of the garment.

Fit Recommendation

For a standard relaxed fit, choose your usual size. For a more oversized look, select one size larger. For a closer fit, select one size smaller.

Please note: Measurements are taken while the garment is laid flat. A variation of approximately 1–2 cm may occur due to the manufacturing process.

Contact Us

Have a question about your order, sizing, shipping or our latest collection?

The ELEVATE CO. team is here to help. Send us a message using the contact form below and we’ll get back to you as soon as possible.

Please include your order number if your enquiry is related to an existing purchase.

Customer Support Hours
Monday to Friday
9:00 AM – 5:00 PM AEST

ELEVATE CO.
Built with purpose. Designed to elevate.