Privacy policy

Last updated: 12 July 2026

ELEVATE CO. respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing our products or communicating with us.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information including:

Your full name
Email address
Phone number
Billing and delivery address
Order and transaction information
Payment-related information
Account login information
Communications and customer-support enquiries
Product preferences and marketing preferences
Website activity, browser type, device information and IP address
Information collected through cookies and similar technologies

Payment information is generally processed securely by our payment providers. We may not directly store your complete payment-card details.

2. How We Collect Information

We may collect personal information when you:

Purchase or attempt to purchase a product
Create an account
Subscribe to our emails or marketing communications
Complete a website form
Contact our customer-support team
Enter a promotion, giveaway or competition
Browse or interact with our website
Engage with our advertisements or social-media accounts

We may also receive information from service providers such as Shopify, payment processors, delivery companies, analytics platforms, advertising platforms and social-media services.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Take and verify payments
Arrange shipping, delivery, returns and exchanges
Communicate with you about your purchases
Provide customer support
Manage your customer account
Detect and prevent fraud or unauthorised activity
Improve our website, products and customer experience
Analyse website traffic and customer behaviour
Personalise content and advertising
Send promotional emails or messages where you have provided consent or where otherwise permitted by law
Comply with legal, accounting and regulatory obligations
Protect our legal rights, customers and business

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email or contacting us.

4. Shopify

Our online store is hosted through Shopify.

Shopify provides the ecommerce platform that allows us to display and sell our products. Shopify may process personal information to provide its services, operate checkout functions, detect fraud, improve its platform and support merchants and customers.

Shopify may process or store information in countries outside Australia in accordance with its own privacy practices.

5. Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

Shopify and ecommerce technology providers
Payment processors and financial institutions
Delivery, courier and fulfilment providers
Website hosting and information-technology providers
Email and SMS marketing providers
Analytics and advertising platforms
Customer-support platforms
Accountants, lawyers, insurers and professional advisers
Government agencies, regulators or law-enforcement authorities where required by law

We do not sell your personal information for money.

Some advertising technologies may involve sharing identifiers or website-activity information with advertising partners to measure campaigns or show relevant advertisements. Where required, we will provide appropriate privacy choices or obtain consent.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to:

Keep the website functioning properly
Remember your preferences
Maintain your shopping cart
Understand website usage
Measure advertising performance
Prevent fraud
Provide personalised content or advertising

You can manage cookies through your browser settings. Blocking certain cookies may affect how some parts of the website function.

Where required by applicable law, we may provide a cookie-consent tool that allows you to manage non-essential cookies.

7. Overseas Disclosure

Some of our service providers may process or store personal information outside Australia.

The countries involved may vary depending on the providers we use and their data-processing locations. These providers may include Shopify, payment processors, marketing platforms, analytics providers and cloud-hosting services.

Where required, we take reasonable steps to ensure overseas service providers handle personal information appropriately.

8. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account password and login information confidential.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions and provide our services
Maintain business and accounting records
Resolve disputes
Prevent fraud
Enforce our agreements
Meet legal, tax and regulatory obligations

When personal information is no longer required, we may delete, destroy or de-identify it where appropriate.

10. Access and Correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

To submit a request, contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before processing your request. In limited circumstances, we may refuse access where permitted by law and will explain the reason where required.

11. Marketing Communications

With your consent or where permitted by law, we may send you information about:

New products
Collection releases
Promotions
Restocks
Special offers
Events and brand updates

You can withdraw your consent at any time by using the unsubscribe option provided in the communication or contacting us directly.

Transactional messages concerning an existing order may still be sent after you unsubscribe from promotional marketing.

12. Children’s Privacy

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us without permission, please contact us so we can review and remove it where appropriate.

13. Third-Party Websites

Our website may contain links to third-party websites, applications or social-media platforms.

We are not responsible for the privacy practices, security or content of those third parties. You should review their privacy policies before providing personal information.

14. Complaints

If you have a question or complaint about how we handle your personal information, contact us using the details below.

Please provide enough information for us to understand and investigate your concern. We will aim to respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies, you may be entitled to contact the Office of the Australian Information Commissioner.

15. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our business, website, service providers, technology or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically.

16. Contact Us

For questions, privacy requests or complaints, contact:

ELEVATE CO.

Email: elevate.c.apparel@gmail.com
Country: Australia