FAQ

Frequently Asked Questions

Orders

How do I place an order?

Select your preferred item, choose your size, add it to your cart and complete checkout using one of the available payment methods.

Once your order has been successfully placed, you will receive an order confirmation by email.

Can I change or cancel my order?

We will do our best to assist, but we cannot guarantee changes or cancellations once an order has been processed, packed or dispatched.

I have not received my order confirmation. What should I do?

Check your spam or junk folder and confirm that the email address entered at checkout was correct.

If you still cannot locate your confirmation, contact our customer-support team with your full name and payment details so we can assist you.

Shipping

Where does ELEVATE CO. ship?

We currently ship throughout Australia.

International shipping availability will be displayed at checkout where applicable.

How long will my order take to arrive?

Orders are generally processed within 1-2 ** business days**.

Estimated delivery times will depend on your location and the shipping option selected at checkout. Delivery estimates do not include processing time, weekends or public holidays.

How can I track my order?

Once your order has been dispatched, you will receive a shipping-confirmation email containing your tracking information.

Tracking updates may take some time to appear after the parcel has been collected by the courier.

What happens if I enter the wrong address?

Customers are responsible for providing complete and accurate delivery information.

Contact us immediately if you notice an error. We may be able to update the address before dispatch, but changes cannot be guaranteed once the order has been processed or shipped.

Additional postage fees may apply if an order is returned due to an incorrect or incomplete address.

What should I do if my parcel is delayed or missing?

Review your tracking information and allow additional time during busy periods, public holidays or unexpected courier delays.

If your tracking has not updated for an extended period, contact us with your order number and we will assist you in contacting the delivery provider.

Products and Sizing

How do I choose the right size?

Please refer to the size guide provided on the relevant product page before ordering.

Our garments may have a relaxed or oversized fit depending on the design. Product-specific fit information will be included in each description.

Are ELEVATE CO. hoodies unisex?

Yes. Most ELEVATE CO. hoodies are designed with a unisex fit.

We recommend checking the individual size guide and garment measurements to find your preferred fit.

How should I care for my garment?

Always follow the care label attached to your garment.

Unless stated otherwise, we recommend:

Washing inside out on a cold, gentle cycle
Washing with similar colours
Using mild detergent
Avoiding bleach
Avoiding tumble drying
Air drying in the shade
Avoiding direct ironing over embroidery, prints or branded details

Correct care will help preserve the garment’s shape, colour and finish.

Will colours look exactly the same in person?

We aim to display product colours as accurately as possible. However, colours may appear slightly different depending on lighting, photography and your device-screen settings.

Returns and Exchanges

What is your return period?

Change-of-mind return requests must be submitted within 14 days of delivery.

Items must be unworn, unwashed, unused and returned with their original tags and packaging.

Please review our full Returns and Refund Policy for all conditions.

Can I exchange an item for another size?

Yes, subject to stock availability.

Contact us within the return period to request a size exchange. We cannot guarantee that your preferred replacement size will remain available while your return is being processed.

Who pays for return shipping?

Customers are responsible for return-shipping costs for change-of-mind returns and exchanges.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, ELEVATE CO. will cover reasonable return-shipping costs where required.

What should I do if my item is faulty or incorrect?

Your full name
Your order number
A description of the issue
Clear photographs of the item and packaging

We will review the matter and provide an appropriate solution in accordance with Australian Consumer Law.

Can sale items be returned?

Items clearly marked as final sale cannot be returned for a change of mind unless they are faulty or otherwise covered by Australian Consumer Law.

Other discounted items may remain eligible under our standard return conditions unless stated otherwise on the product page.

Payments

What payment methods do you accept?

The available payment methods will be displayed securely at checkout and may include major debit cards, credit cards and supported digital-payment services.

Is my payment information secure?

Payments are processed through secure third-party payment providers. ELEVATE CO. does not generally store your complete debit or credit-card information.

Can I use more than one discount code?

Only one discount code can generally be applied per order unless a promotion specifically states otherwise.

Discount codes must be entered during checkout and cannot usually be added after an order has been placed.

Restocks and Releases

Will sold-out items be restocked?

Selected items may be restocked depending on demand and availability.

Follow ELEVATE CO. on social media and subscribe to our email list for restock announcements and upcoming releases.

How can I find out about new collections?

New releases, early access, restocks and brand updates will be announced through our website, email list and official social-media accounts.

Contact

How can I contact ELEVATE CO.?

Complete the contact form on our website or email us at elevate.c.apparel@Gmail.com

For order-related enquiries, include your full name and order number so our team can assist you efficiently.

ELEVATE CO.
For those who expect more.